Error copying or syncing Dropbox to Google

General
1

Hi, I’m trying to sync from a Dropbox Enterprise Team folder to a Google Shared Drive, but always get the following error:

Message: Failed
Details: Directory not found
File: Dropbox:Work Archive/

I have correct permissions on both ends. I can perform the same sync via the Terminal, just not in the RcloneView app.

2

Also worth mentioning that Compare works for these two folder locations, just not copy or sync

3

Hi,

Thanks for the detailed report .

We found the cause: for Dropbox Business (Team) remotes, RcloneView was addressing the source against your personal namespace rather than the team space during copy/sync, which is why it couldn’t find the folder even though Compare (which uses a different code path) worked fine.

We’ve fixed this. Could you try the build below for your platform and let us know if the copy/sync now completes?

One note: we were able to verify this fix on a Dropbox Business plan, but not on an Enterprise plan, so the behavior may differ in your environment.

If the copy/sync still fails, could you help us with the following so we can dig deeper?

  1. Enable logging as shown in the attached image.
  2. Reproduce the copy/sync operation.
  3. Send us the resulting log file.

It would also help a lot to know which Dropbox plan you’re on so we can reproduce it as closely as possible.

Thanks for your feedback!

image
image827×715 34.3 KB

4

Thank you! I will try again

5

We’re on Dropbox Enterprise

6

It seems to be working now. I’ve had a couple of Network Error messages pop up, but it still seems to be syncing

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